{"id":26,"date":"2025-06-02T06:16:49","date_gmt":"2025-06-02T06:16:49","guid":{"rendered":"https:\/\/gtprint.co.za\/?page_id=26"},"modified":"2025-06-02T06:16:50","modified_gmt":"2025-06-02T06:16:50","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/laser.gtprint.co.za\/?page_id=26","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> June 2025<br><strong>Last Updated:<\/strong> June 2, 2025<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At GT Print, we take pride in delivering high-quality print and design products. Since each order is custom-made to your specifications, our refund and return policy is designed to ensure fairness while maintaining production integrity.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">&#x1f504; <strong>Returns and Refunds<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the customized nature of our products, <strong>we do not offer refunds, returns, or exchanges<\/strong> once printing has begun or the item has been delivered \u2014 <strong>unless the product is defective or there was an error on our side<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">&#x1f58c;&#xfe0f; <strong>Artwork Approval<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Before any item goes to print, we provide a proof or preview of your artwork for your approval.<br><strong>It is your responsibility to carefully review and confirm the artwork.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By confirming the design:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You approve spelling, layout, colors, and positioning.<\/li>\n\n\n\n<li>You acknowledge that printing will begin as approved.<\/li>\n\n\n\n<li>GT Print is not liable for design errors approved by you (e.g., typos, incorrect files, or wrong sizes).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">&#x2757; <strong>What Qualifies for a Reprint or Refund?<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We will gladly reprint or refund if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is <strong>significantly different<\/strong> from what was approved.<\/li>\n\n\n\n<li>There is a <strong>clear manufacturing defect<\/strong> or <strong>print error<\/strong> caused by us.<\/li>\n\n\n\n<li>The wrong product or size was delivered.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact us within <strong>48 hours<\/strong> of receiving your order.<\/li>\n\n\n\n<li>Provide clear photos and a description of the issue.<\/li>\n\n\n\n<li>Return the item (if required) in its original condition.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">&#x1f6ab; <strong>What Is Not Covered<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Design issues that were approved by the customer.<\/li>\n\n\n\n<li>Color differences due to screen vs. print variations.<\/li>\n\n\n\n<li>Delays caused by courier services or incorrect shipping information.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">&#x1f4e9; Contact Us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If there\u2019s a problem with your order, please contact us immediately and we\u2019ll do our best to assist:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>GT Print Support Team<\/strong><br>&#x1f4de; Tel: <a>012 815 8033<\/a><br>&#x1f4f1; WhatsApp: <a>+27 72 689 0081<\/a><br>&#x1f4e7; Email: <a>info@gtprint.co.za<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: June 2025Last Updated: June 2, 2025 At GT Print, we take pride in delivering high-quality print and design products. Since each order is custom-made to your specifications, our refund and return policy is designed to ensure fairness while maintaining production integrity. &#x1f504; Returns and Refunds Due to the customized nature of our products, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/laser.gtprint.co.za\/index.php?rest_route=\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/laser.gtprint.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/laser.gtprint.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/laser.gtprint.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/laser.gtprint.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26"}],"version-history":[{"count":1,"href":"https:\/\/laser.gtprint.co.za\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":1312,"href":"https:\/\/laser.gtprint.co.za\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions\/1312"}],"wp:attachment":[{"href":"https:\/\/laser.gtprint.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}